Privacy Policy for Shiloh Organics Limited

Last Updated: [Insert Date]

At Shiloh Organics Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store specializing in organic medicines.

Please read this privacy policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined below. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

1.1 Personal Information

When you make a purchase or create an account on our website, we may collect the following personal information:

Full name
Email address
Shipping and billing addresses
Phone number
Payment information (credit card details, etc.)
Order history and preferences

1.2 Health Information

Due to the nature of our products, we may collect limited health information that you voluntarily provide when:

Consulting with our wellness experts
Seeking product recommendations
Providing feedback on product effectiveness

We treat all health information with the utmost confidentiality and only use it to provide you with better service.

1.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and interaction with our site, including:

IP address
Browser type
Operating system
Referring URLs
Pages visited
Time spent on pages
Clickstream data

We collect this information using cookies and similar technologies (see Section 5 for more details).

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing: To process, fulfill, and deliver your orders
Customer Service: To respond to your inquiries, comments, and concerns
Personalization: To tailor product recommendations and content to your preferences
Marketing: To send you promotional materials, special offers, and newsletters (with your consent)
Improvements: To analyze website usage and improve our products, services, and user experience
Security: To detect and prevent fraud, abuse, and security incidents
Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

Performance of a Contract: When processing your orders and providing requested services
Legitimate Interests: When improving our services, marketing, and preventing fraud
Consent: When sending marketing communications (you may withdraw consent at any time)
Legal Obligation: When complying with applicable laws and regulations

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions and provide services to us, including:

Payment processing (e.g., Stripe, PayPal)
Order fulfillment and shipping
Website hosting and maintenance
Marketing and analytics
Customer service

We only share the minimum necessary information with these providers and require them to protect your information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including:

5.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytical/Performance Cookies: Help us understand how visitors interact with our website
Functionality Cookies: Enable enhanced functionality and personalization
Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may affect your experience on our website.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

Typically, we retain order information for [number] years to comply with tax and legal obligations. Health-related information is retained for [number] years unless a longer retention period is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Restriction: Request restriction of processing of your personal information
Data Portability: Request transfer of your personal information to another party
Objection: Object to processing of your personal information
Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the information provided in Section 11.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage.

These measures include:

SSL encryption for all data transmissions
Secure storage of sensitive information
Regular security assessments and testing
Limited access to personal information on a need-to-know basis
Employee training on data protection

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

9. International Data Transfers

As a global company, we may transfer your personal information to countries other than your country of residence, which may have different data protection rules.

When we transfer your information internationally, we will ensure appropriate safeguards are in place, such as standard contractual clauses or other mechanisms approved by applicable data protection laws.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shiloh Organics Limited
[Company Address]
[Phone Number]
[Email Address]
[Website Contact Form Link]

We will respond to your inquiry within [number] business days.

13. Additional Disclosures

13.1 California Privacy Rights

California residents have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA). These include the right to know, delete, and opt-out of the sale of personal information.

13.2 GDPR Compliance

For users in the European Economic Area (EEA), we process personal information in compliance with the General Data Protection Regulation (GDPR).

13.3 Health Information

Any health information you provide is treated with additional safeguards and is only used to provide you with appropriate products and services.